We have a 30-day return policy, which means you have 30 days after receiving your item to request a return for a full refund minus shipping and gift wrap charges. Unless defective or damaged during transit, you, the buyer, is responsible for shipping back the item at your own expense.
You can expect a refund within one billing cycle of us receiving your returned product.
Shipping cost is non-refundable for undelivered, unclaimed, returned, and refused packages unless we made an error.
To be eligible for a return, a Return Merchandise Authorization (RMA) number is required for all returns and your item must be in the same condition that you received it, unworn or unused, with tags if applicable, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at sales@thegentouch.com. If your return is accepted, we’ll send you an RMA number, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
Be sure to provide the original order number, the product being returned, and the reason for the return. Returned merchandise may be subject to a restocking fee of up to 20%.
You can always contact us for any return questions at sales@thegentouch.com
Return Shipping Labels are issued on a case basis.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, or damaged, or if you receive the wrong item so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
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